A Muscat real estate firm stopped losing leads after hours

A mid-sized real estate brokerage in Muscat was losing nearly half their inbound leads to slow response times. Prospects would enquire about a property at 10pm and receive a reply the next morning — by which point they'd already contacted three other agents.

We built a custom bilingual chat agent trained on their property listings, qualification scripts, and brand tone. The agent qualifies buyers by budget, location preference, and timeline — then books a viewing or flags hot leads to the sales team immediately.

Within 60 days of launch, the brokerage was capturing 3× more qualified leads per month, with the agent handling 80% of after-hours enquiries without human intervention.